How to Respond to Criticism from Management, Employees, and Customers: Top 5 Tips

Masterclass
Learn to accept feedback, respond to attacks and not succumb to manipulation
40% descuento hasta el 
Zoom meeting
minutes
60
December 14 19.00 (BWT)
About the Masterclass
It’s unpleasant to hear criticism of your work: especially if the feedback was given incorrectly. But you cannot ignore it: it will only worsen the relationship.
How to respond to attacks, manipulation, and incorrect feedback without ruining relationships with colleagues, managers, or clients and how to benefit from criticism. Let's figure it out in the master class!
Online event
Most of our work talks happen online. We teach how to turn these format limitations into possibilities.
80% practice,
20% theory
You can only learn communication by practicing. So, we will work out every piece of theory you’ll get.
Small groups
You will have enough time to improve your skills working in pairs and groups of 3-5 people.

PDF with an actionable template
After the lesson, we will send you a template that will help to apply new skills to your work.
Online event
Most of our work talks happen online. We teach how to turn these format limitations into possibilities.
80% practice, 20% theory
You can only learn communication by practicing. So, we will work out every piece of theory you’ll get.
Small groups
You will have enough time to improve your skills working in pairs and groups of 3-5 people.
PDF with an actionable template
After the lesson, we will send you a template that will help to apply new skills to your work.
You’ll learn how to:
  • Analyze criticism and understand whether you need it
  • Listen attentively to understand what exactly your manager, client or colleague is dissatisfied with
  • Respond in a respectful and professional manner
  • How to turn critics into an opportunity for growth and improvement
  • How to offer solutions while responding to criticism
This master class is for you if:

You are early in your career

In the first stages of building a career, mistakes are inevitable. You’ll figure out how to learn from them and not give up on your dream career because of your superior's comments

You are a manager

There is no limit to perfection in management and there is always room for mistakes and criticism from employees and management. You will learn to grow through it

You work with clients

Clients always have comments on the project, and they do not always give them correctly. You will learn to maintain a good relationship with them while defending your boundaries

The expert — Olivia Taylor
Sociolinguist, an employee of the University of Kent, a simultaneous interpreter for heads of businesses, a former TV presenter, and previously a driven Institutional sales executive in Investment Banking
Sign up for the workshop
How to Respond to Criticism from Management, Employees, and Customers: Top 5 Tips
Price: £50 £00,00
We don’t just provide knowledge. We change your habits with our courses

200 thousand students have completed our courses

We develop courses in 2 languages and our classes are seen in the US, Spain, Mexico, Colombia, Argentina, Chile, and Russia

No boring theory that you’ll forget in a week
We know how to introduce new knowledge into your routine. Our courses contain a lot of practice and real working cases
More fun than lectures and more useful than TV shows
We direct each lesson as an episode of a TV series, the actors are students who hone their new skills by interacting with each other

200 thousand students have completed our courses

We develop courses in 2 languages and our classes are seen in the US, Spain, Mexico, Colombia, Argentina, Chile, and Russia

No boring theory that you’ll forget in a week
We know how to introduce new knowledge into your routine. Our courses contain a lot of practice and real working cases
More fun than lectures and more useful than TV shows
We direct each lesson as an episode of a TV series, the actors are students who hone their new skills by interacting with each other
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